Shipping policy
At DUFFLIFE, we prioritize fast, safe, and transparent shipping for all our premium New Zealand seafood products. To ensure you receive fresh, high-quality ocean produce in perfect condition, we have established clear shipping and delivery terms for both domestic and international orders. Please review our full shipping policy below.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We strictly follow fresh seafood processing standards to prepare and pack your items efficiently, minimizing waiting time and ensuring your seafood is delivered fresh without unnecessary delay.
2. International Shipping & Delivery Time
We provide reliable international shipping services to customers worldwide. Our standard international shipping typically takes 7–14 business days for delivery. The actual transit time may slightly vary depending on your destination country, local logistics efficiency, and peak shipping seasons. For urgent orders, you can choose our expedited rush shipping option at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges, ensuring full pricing transparency for every order.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or clearance fees, which are determined and charged by your local customs authority. These additional charges are the sole responsibility of the recipient.
We recommend all customers check their local import regulations, tax policies, and seafood entry rules before placing an order to avoid unexpected fees or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt customized food-grade, shockproof, and fresh-keeping packaging for all products. Our high-strength packaging effectively protects your seafood from extrusion, damage, and temperature changes during long-distance transit, locking in freshness throughout the delivery process.
For high-value orders, we provide optional shipping insurance at checkout. You can add insurance service for extra protection and a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and items upon delivery. If you receive damaged, leaked, or severely deformed packaging, please take clear photos, refuse to sign for the package, and contact our customer support team immediately.
If you find any product quality problems, defects, or inconsistencies after signing for your order, please notify our support team within 48 hours of delivery. We will verify your issue promptly and provide targeted solutions including refunds, replacements, or other after-sales services in accordance with our policies.
7. Customer Service & Shipping Consultation
Our professional customer support team is always ready to assist you with any questions regarding order processing, shipping status, transit delays, customs clearance, and after-sales issues. Feel free to contact us anytime for fast and professional guidance.
DUFFLIFE Team
Premium New Zealand Sustainable Seafood